If you...

• get a "No products found" message when you tried to register for the first time
• are still prompted to Register when you open CorrectEnglish, but you already registered
• get a "Cannot perform grammar and spelling check" error message
• don't see anything happen when you click CHECK 

...then your CorrectEnglish program may be experiencing a connection error. Don't panic! These errors are usually very easy to resolve without assistance.

• What is a connection error?
• Why do I have a connection error if my browser and e-mail work fine?
• How can I check if I have a connection error?
• How do I resolve a connection error on my personal PC?

If you connect to the Internet through your school, workplace, or another protected network, or are using a shared computer and are not an admin, you may need the help of your network administrator to resolve this issue.

• Information for network and system administrators

1. What are connection errors in CorrectEnglish?
2. What should I do if I get a “Web connection failure” message, or “Check your Internet connection”? Why did I get this message?
3. Help Configuring Windows Firewall (in Vista)
4. Fixing the CorrectEnglish AddIn in Word 2003 (and older)
5. What should I do if I get a “Please check internet connection and firewall settings” message?
6. It says it cannot register my font, or I am having font errors when I try to change languages. How do I install the Arial Unicode MS font?
7. Help Configuring Windows Firewall (in Windows XP
8. I clicked CHECK and nothing happened. What is wrong?
9. What should I do if I get a "Cannot perform scoring", “Cannot perform Word Choice operations”, or “Cannot perform grammar and spelling” message?
10. Why do I have connectivity problems with CorrectEnglish when all of my other web apps work fine?
11. What is the .NET framework? Where can I get it?
12. Fixing the CorrectEnglish AddIn in Word 2007
13. Help configuring Norton security software to Allow CorrectEnglish
14. Help Configuring McAfee Firewall
15. Help Configuring AOL Security to Allow CorrectEnglish