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Home > All Categories > CorrectEnglish Desktop > General Troubleshooting > What should I do if I get a “Please check internet connection and firewall settings” message?
Question Title What should I do if I get a “Please check internet connection and firewall settings” message?
First, check your firewalls. A firewall may be preventing CorrectEnglish™ from making a connection to the Web server.

  1. Open your firewall control center. This may be your Windows firewall, accessible in your computer's Control Panel on the Start menu. Or, you may have another personal or network firewall set up.  
  2. See if your firewall is turned on. If you would like to leave your firewall turned on, you simply need to add CorrectEnglish™ to your firewall exceptions list.
    • Open your firewall program, such as Windows Firewall.  
    • Make sure Exceptions are allowed. Click the checkbox next to “Don’t Allow Exceptions” to uncheck the box and allow exceptions.
    • Click the Exceptions tab or link.
    • Click Add Program.
    • Select CorrectEnglish™ from the program list. Click here if CorrectEnglish™ is not on the Program list.
    • Click OK to add CorrectEnglish to the list of exceptions.

If you are still having trouble accessing CorrectEnglish™, check your AntiVirus programs. Your AntiVirus may also include a built-in firewall, in which case you will need to repeat steps like above to add CorrectEnglish to your ‘exceptions’ or ‘safe’ list.

If CorrectEnglish™ is not on the list of programs to add to the exceptions list:

  1. Click Browse.  
  2. Click My Computer.
  3. Click Local Disk C:.
  4. Click Program files.
  5. Click the Vantage Technologies folder.
  6. Click the CorrectEnglish folder.
  7. Click the CE CorrectEnglish icon.
  8. Click Open.
  9. Return to the list of programs. Make sure CorrectEnglish™ is selected, and click OK to add it to the exceptions list.



Authored by: Lindsay Mack This question has been viewed 1393 times so far.
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Article Number: 113
Created: 2008-04-28 3:51 PM
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